Refund policy

Refund & Return Policy – LVLUP Handle

Last Updated: July 1, 2026

At LVLUP Handle, we are committed to delivering high-quality products and providing an exceptional customer experience. This Refund & Return Policy explains how we handle returns, replacements, damaged products, and other order-related concerns.

This policy does not affect any rights you may have under applicable consumer protection laws.

1. All Sales Are Final

Due to the nature of our products, all sales are final.

We do not offer refunds or exchanges for:

  • Change of mind
  • Buyer's remorse
  • Ordering the wrong product
  • Incorrect product selection
  • Customer preference after purchase

Please review all product descriptions, product specifications, and sizing information carefully before placing your order.

2. Defective, Damaged, or Incorrect Items

If your order arrives:

  • Defective
  • Damaged during shipping
  • Incorrect due to our error

please contact us within the required claim period.

If your claim is approved, LVLUP Handle will provide an appropriate resolution, which may include:

  • A replacement product
  • Replacement parts (when applicable)
  • Store credit
  • Another reasonable resolution at our discretion

3. 30-Day Claim Window

Claims for defective, damaged, or incorrect products must be submitted within 30 days of the delivery date.

Claims submitted after 30 days may not qualify for a replacement or other resolution.

For visible shipping damage, we recommend contacting us within 7 days of delivery, as shipping carriers may require timely documentation.

4. Eligibility Requirements

To qualify for a replacement review, please provide:

  • Proof of purchase (order number or receipt)
  • Full name
  • Delivery date
  • Description of the issue
  • Clear photos and/or videos showing:
    • The product
    • The defect or damage
    • The shipping box
    • The shipping label
    • Any damaged packaging

Depending on the situation, we may request that the product be returned for inspection before approving a replacement. If a return is required, we will provide return instructions.

Items returned without prior authorization may not be accepted.

5. How to Submit a Claim

Please email:

📧 info@lvluphandle.com

Subject: Replacement Request – Order #12345

Include:

  • Full name
  • Order number
  • Delivery date
  • Description of the issue
  • Required photos and/or videos

If a return is required, please do not send your item until you receive return instructions from LVLUP Handle.

6. Claim Review & Resolution

After receiving your claim:

  • Claims are typically reviewed within 2–3 business days.
  • Additional information may be requested if necessary.
  • If approved, replacements are generally shipped within 5–7 business days, subject to product availability.

Tracking information will be emailed once your replacement ships.

If the original product is unavailable or discontinued, LVLUP Handle may provide:

  • A comparable replacement product
  • Store credit
  • Another reasonable resolution at our discretion

7. Items Not Eligible for Refund or Replacement

The following are not eligible for refunds or replacements unless they arrive defective or incorrect due to our error:

  • Final sale items
  • Gift cards
  • Digital or downloadable products
  • Personalized or custom products
  • Products purchased through unauthorized retailers or third-party marketplaces

Only purchases made directly through www.lvluphandle.com are covered by this policy.

Additionally, the following are not considered manufacturing defects and are not eligible for replacement:

  • Damage resulting from misuse or abuse
  • Improper storage or care
  • Normal wear and tear
  • Cosmetic damage occurring after delivery
  • Modifications or alterations made by the customer
  • Damage caused by improper use or use outside the intended purpose of the product
  • Products showing signs of excessive wear, outdoor abuse beyond intended use, or other misuse

8. Exchanges

We do not offer exchanges for:

  • Different products
  • Different colors
  • Different styles
  • Customer preference

Please carefully review product descriptions before completing your purchase.

9. Shipping Issues

For shipping-related concerns, including:

  • Delayed shipments
  • Lost packages
  • Packages marked as delivered
  • Carrier investigations

please refer to our Shipping Policy.

LVLUP Handle will gladly assist customers by working with UPS, USPS, or the applicable shipping carrier during shipping investigations.

Replacement or refund requests related to shipping issues will be reviewed and handled in accordance with our Shipping Policy.

10. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an order is returned because an incorrect or incomplete shipping address was provided, the customer is responsible for any additional shipping charges required to resend the package.

If a refund is requested for a returned package, the original shipping charges (if applicable) and any carrier return shipping fees may be deducted from the refund.

11. Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.

Our team is committed to resolving legitimate concerns as quickly as possible.

Chargebacks initiated without first providing LVLUP Handle the opportunity to investigate may delay resolution and require additional documentation to be submitted to your payment provider.

LVLUP Handle reserves the right to dispute chargebacks when tracking information, delivery confirmation, customer communication, or other supporting documentation indicates that an order was fulfilled in accordance with our policies.

12. European Union Customers

If your order was delivered within the European Union, you may have additional consumer rights, including a 14-day right of withdrawal, where required by applicable law.

To qualify:

  • The product must be unused.
  • The product must be returned in its original condition.
  • Original packaging must be included.
  • Proof of purchase must be provided.

Once received and inspected, refunds will be processed in accordance with applicable European Union consumer protection laws.

13. Agreement to These Policies

By placing an order with LVLUP Handle, you acknowledge that you have read, understood, and agree to our Refund & Return Policy and Shipping Policy.

Nothing in these policies limits any rights you may have under applicable consumer protection laws.

14. Contact Us

If you have any questions regarding this policy or need assistance with your order, we're happy to help.

📧 Email: info@lvluphandle.com