Refund policy
REFUND & RETURN POLICY
At LVLUP Handle, we are committed to delivering high-quality products and ensuring a smooth customer experience. This policy explains how we handle returns, replacements, and defect claims in a transparent and fair way.
1. General Policy
All sales on our website are final.
We do not offer refunds or exchanges for change of mind, preference, or incorrect selection.
However, if your item arrives defective, damaged, or incorrect, we will gladly provide a free replacement, subject to the conditions listed below.
This policy does not affect any rights you may have under applicable consumer laws.
2. 30-Day Defect or Damage Claim Window
If you receive a defective, damaged, or incorrect item, please notify us within 30 days of delivery.
Claims submitted after 30 days may not qualify for a replacement.
For visible delivery damage, we recommend reporting it within 7 days, as carriers may require timely documentation.
3. Eligibility for a Replacement
To qualify for a replacement:
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The item must be unused and in the same condition received
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All original packaging, tags, and accessories must be included
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Proof of purchase (order number or receipt) must be provided
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Clear photos/videos must be submitted showing:
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the defect or damage
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the product
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packaging
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shipping label
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Depending on the situation, we may ask you to return the item (at our cost) or dispose of it safely.
4. How to Submit a Claim
To start a replacement request, please email:
📩 info@lvluphandle.com
Subject: Replacement Request – Order #[Your Order Number]
Include:
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Full name
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Order number
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Delivery date
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Description of the issue
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Required photos/videos
If a return is necessary, the item should be sent to:
6069 Fragrans Way, Woodland Hills, CA 91367
Items sent back without prior contact will not be accepted.
5. Claim Review & Replacement Timeline
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We review all claims within 2–3 business days
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If approved, a replacement will be shipped within 5–7 business days
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Tracking information will be emailed to you
If the item is out of stock, we may offer a functionally equivalent replacement.
If a replacement is not possible, store credit may be issued at our discretion.
6. Items Not Eligible for Replacement
We are unable to accept or replace:
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Final sale items
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Gift cards
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Personalized/custom items unless defective
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Digital/downloadable products
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Items damaged due to misuse, neglect, or normal wear and tear
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Items purchased from third-party sellers or unauthorized retailers
Only orders placed directly on our official website are eligible.
7. Exchanges
We do not offer exchanges for size, color, style, or preference.
Please review product details carefully before purchasing.
8. Lost or Stolen Packages
Once an order is marked Delivered by the carrier, responsibility transfers to the customer.
If you believe your package is lost or stolen, please:
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Check with neighbors and household members
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Verify delivery location
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Contact the carrier
We can assist by providing documentation for your carrier claim.
9. Incorrect Address or Undeliverable Orders
If an order is returned to us due to an incorrect or incomplete shipping address, we can reship the package once the customer provides the correct address and covers reshipment costs.
10. European Union 14-Day Right of Withdrawal
If your order was delivered to the European Union, you have the legal right to cancel or return your order within 14 days, for any reason.
To be eligible:
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The item must be unused and in original condition
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Tags and packaging must be intact
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Proof of purchase must be provided
Once we receive and inspect the return, a refund will be issued to your original payment method according to EU law.
This legal right applies regardless of our general no-refund policy.
11. Contact Us
If you have questions about this policy or need assistance, we’re here to help.