Privacy policy
Privacy Policy – LVLUP Handle
Last Updated: July 1, 2026
LVLUP Handle ("LVLUP Handle," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.lvluphandle.com, purchase products, contact us, or otherwise interact with our website and services (collectively, the "Services").
By using our Services, you acknowledge that you have read and understand this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information.
Contact Information
- Name
- Email address
- Phone number
- Shipping address
- Billing address
Order & Payment Information
When you make a purchase, we collect information necessary to process your order, including:
- Products purchased
- Order history
- Order number
- Purchase date
- Transaction amount
Payment information is securely processed by Shopify and our payment providers. LVLUP Handle does not store complete credit card or payment information.
Account Information
If you create an account, we may collect:
- Login credentials
- Saved addresses
- Purchase history
- Shopping preferences
Device & Website Usage Information
We automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages visited
- Time spent on pages
- Shopping activity
- Clickstream data
Communications
When you contact us, we may collect:
- Customer service inquiries
- Email correspondence
- Social media messages
- Survey responses
- Product reviews
2. How We Collect Information
We collect information:
- Directly from you when placing an order or completing forms
- When creating an account
- Through customer support communications
- Automatically using cookies and similar technologies
- Through Shopify
- Through our marketing, analytics, and advertising partners
- From shipping providers and fraud prevention services
3. How We Use Your Information
We use your information to:
Fulfill Orders
- Process payments
- Ship products
- Process returns or replacements
- Send order confirmations
- Provide customer support
Improve Our Website
- Improve website functionality
- Analyze website traffic
- Improve product offerings
- Personalize your shopping experience
- Detect website errors
Marketing
With your consent where required, we may:
- Send promotional emails
- Notify you of product launches
- Share special offers
- Send educational basketball content
- Provide training resources
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
Fraud Prevention & Security
We use personal information to:
- Detect fraudulent activity
- Prevent unauthorized transactions
- Protect customer accounts
- Protect our business
- Enforce our Terms of Service
Legal Compliance
We may use your information to comply with:
- Applicable laws
- Court orders
- Government requests
- Tax obligations
4. How We Share Information
We never sell your personal information.
We may share information with trusted service providers necessary to operate our business.
These may include:
Shopify
Our online store is hosted by Shopify, which securely processes orders and payment information.
Payment Providers
Payment processors used during checkout.
Shipping Providers
Such as:
- UPS
- USPS
- Other shipping carriers used to fulfill your order
Marketing & Advertising Partners
Including services such as:
- Klaviyo
- Meta (Facebook & Instagram)
- TikTok
These services help us deliver relevant advertising and marketing communications.
Analytics Providers
Such as:
- Google Analytics
- Shopify Analytics
These tools help us understand website performance and improve the customer experience.
Legal Requirements
We may disclose information when required to:
- Comply with legal obligations
- Protect our legal rights
- Investigate fraud
- Respond to lawful requests
5. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Keep your shopping cart active
- Remember your preferences
- Analyze website traffic
- Improve website performance
- Measure advertising performance
- Personalize your shopping experience
Our website may use technologies provided by Shopify, Google, Meta, TikTok, and other trusted service providers.
Most browsers allow you to disable cookies through your browser settings. Disabling cookies may affect certain website functionality.
6. Email & SMS Marketing
If you subscribe to our newsletter or marketing communications, we may send:
- Product announcements
- Promotions
- Basketball training content
- Educational resources
- Company updates
You may unsubscribe at any time using the unsubscribe link contained in our emails or by contacting us.
If SMS marketing is offered, you may opt out at any time by following the instructions provided in the message.
7. Data Retention
We retain personal information only as long as reasonably necessary to:
- Fulfill orders
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Maintain business records
8. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete personal information
- Request a copy of your information
- Opt out of targeted advertising
- Withdraw marketing consent
- Limit certain uses of your information where permitted by law
To exercise your rights, contact:
We may need to verify your identity before fulfilling certain requests.
9. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
These rights may include:
- Knowing what personal information we collect
- Requesting deletion of personal information
- Correcting inaccurate information
- Requesting access to your information
- Limiting certain uses of sensitive personal information where applicable
- Not being discriminated against for exercising your privacy rights
To submit a request, please email:
10. Children's Privacy
Our Services are not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information, please contact us so we can remove it.
11. International Users
If you access our Services outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.
By using our Services, you consent to these transfers where permitted by applicable law.
12. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the "Last Updated" date at the top of this page will be revised.
Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
LVLUP Handle
📧 Email: info@lvluphandle.com